I will file a complaint with Swiss Airlines the BBB and FAA. I would never fly Swiss unless I get a verification of the airplane model they are flying. This is the worst experience I have ever had. We were told that Swiss Airlines started flying the smaller planes as a cost-cutting measure. We were kept on the plane for about an hour once we landed in Chicago. I gave up after the many bumps and I had to stand for over 9 hours in the aisle during the 9 and half hours of flight. The flight attendants were great but every time the servicing cart went up and down the aisle it bumped into my knee, shoulder, or elbow. I did request to deboard and use a different carrier or wait for the next flight to Chicago and I was told that I would be charged a large amount of money to do so.
Second, we were on the Plane for close to 4 hours due to cargo issues then it was door locking issues.
First, we had reserved seats 37J and 37K due to my medical condition with my shoulder. I had the unfortunate luck of being on Swiss Airlines. United Airlines partners with Swiss Airlines. Years ago I flew on Swiss Airlines and they were great.
This is the worst experience I have ever had with any airline.
